Download the app
Press the download button above to save help.exe to your Windows computer.
REMOTE SUPPORT
Get help with your computer securely.
The Remote Support App gives the technician temporary access to your screen so a problem can be diagnosed and resolved remotely. The support session works only while the app is open.
Download Remote Support App ↓
Secure remote support download
For Windows computers
For Windows computers
✓
Ready for remote support
Open the downloaded program and provide the nine-digit session code to the technician.
YOUR SESSION CODE WILL APPEAR HERE
000 000 000
HOW TO CONNECT
Four simple steps.
No account is required. The small support app runs only for the remote session and can be closed when the work is finished.
Open the program
Open the downloaded file from the Downloads folder. Select Yes if your computer asks for permission.
Share the code
Read the nine-digit code shown in the support window to the technician assisting you.
End the session
Keep the app open during support. Close it when finished to end remote access immediately.
!
Security reminder
Only share the session code when you are already speaking with Inventive Pixel. Never provide it to an unexpected caller or message sender.